This Refund Policy explains when you are — and are not — entitled to a refund for purchases made on Web Digital Look. It should be read together with our Terms & Conditions, Software License Agreement, and Cancellation Policy.
1. Digital Products (Source Code / Software)
Because digital products are delivered instantly as downloadable files and license activations, they are non-refundable once the product file has been downloaded or a license has been activated, except where the product is materially defective (see Section 2).
If you purchased a digital product but have not yet downloaded it, you may request a refund within 7 days of purchase by emailing support@webdigitallook.in with your order number. We aim to review and respond to such requests within 7 business days.
2. Defective or Not-as-Described Products
If a product is genuinely broken (fails to install per its stated requirements, or is materially different from its listing) and our support team is unable to resolve the issue within a reasonable time, you may be eligible for a full or partial refund at our discretion, even after download. Please raise a support ticket describing the issue with as much detail as possible (screenshots, error messages, server environment) so we can investigate.
3. Services and "Hire Us" Custom Development
Refunds for custom development work and paid services depend on how much work has already been completed:
- Before work begins — full refund of any advance paid.
- After work has started but before the first milestone/delivery — refund minus a reasonable amount for work already completed, assessed case by case.
- After a milestone has been delivered and accepted — that milestone's payment is non-refundable; remaining, unstarted milestones may still be refunded.
Specific milestone and payment terms agreed in your service order or project quote take precedence over this general section.
4. License Upgrades and Renewals
Fees paid to upgrade a license tier (for example, from Single Domain to Multi Domain) or to renew an update/support subscription are non-refundable once the upgraded license or renewed access has been applied to your account.
5. Coupons, Credits, and Promotional Pricing
Where a coupon or promotional discount was applied to an order, any refund is calculated on the amount actually paid, not the product's list price. Coupon codes themselves are not refundable or exchangeable for cash.
6. How to Request a Refund
- Email support@webdigitallook.in (or raise a support ticket from your Customer dashboard) with your order number and the reason for the request.
- Our team reviews the request against this Policy, typically within 7 business days.
- If approved, the refund is issued to your original payment method through our payment partner (Razorpay/PayU).
7. Refund Processing Time
Once approved, refunds are typically credited back within 5–10 business days, depending on your bank or card network's own processing time after the payment gateway releases the refund. GST charged on the refunded amount, where applicable, is adjusted in line with applicable tax rules.
8. Non-Refundable Situations
- Change of mind after downloading a digital product;
- Incompatibility with a customization, server configuration, or third-party plugin not disclosed to us before purchase;
- Misuse of the product outside its license terms;
- Requests made after the applicable window described above; and
- Any service milestone already delivered and accepted.
9. Contact Us
Questions about a specific order can be sent to support@webdigitallook.in or +91 9007155022, or raised as a support ticket from your dashboard.