This Cancellation Policy explains how and when you can cancel an order, service booking, or custom development project on Web Digital Look. It works alongside our Refund Policy, which covers what — if anything — is refunded once a cancellation is accepted.
1. Digital Product Orders
An order for a digital product can be cancelled free of charge only before the product file is downloaded or the license is activated. Once downloaded/activated, the order is considered fulfilled and can no longer be cancelled — see our Refund Policy for what applies from that point.
2. Service Bookings
Bookable services (installation help, one-off customization slots, and similar) may be cancelled or rescheduled up to 24 hours before the scheduled slot at no charge. Cancellations made within 24 hours of the scheduled slot may be subject to a partial charge to cover preparation already done, at our discretion.
3. "Hire Us" Custom Development Projects
Custom development engagements are typically structured in milestones. You may cancel an ongoing project at any time by notifying your assigned point of contact or emailing support@webdigitallook.in. What happens next depends on progress:
- Milestones not yet started are cancelled with no further charge;
- A milestone in progress is billed proportionally for work completed up to the cancellation date;
- Milestones already delivered and accepted remain payable in full.
We will confirm the final settlement in writing before closing out a cancelled project.
4. License Renewals and Subscriptions
If you hold a subscription-based license (recurring update/support access), you may cancel future renewals at any time from your dashboard or by contacting support. Cancelling stops the next renewal charge — it does not retroactively refund the current, already-paid period, during which your existing access continues uninterrupted until it expires.
5. Cancelling Your Account
You may close your Customer, Partner, or Developer account at any time by contacting support@webdigitallook.in. This does not, by itself, entitle you to a refund for products already downloaded or services already rendered — see our Refund Policy for what may still qualify.
6. Cancellations Initiated by Us
We may cancel an order — for example, due to a pricing error, suspected fraud, or a product being withdrawn from sale — before it is fulfilled. In that case, we will notify you and refund any payment already collected in full.
7. How to Cancel
Email support@webdigitallook.in or raise a request from your dashboard with your order number and the reason for cancellation. We aim to confirm the outcome within 2–3 business days.
8. Contact Us
For help with a cancellation, reach us at support@webdigitallook.in or +91 9007155022.